Our Approach
Q: What makes Goldfish Counselling different?
 

A: We take a neuroaffirming, strengths-based approach, recognising that every child, teen, and adult does well when they can. Our counselling supports are practical, flexible, and focused on building long-term wellbeing.

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Who We Support

Q: Do you work with children and adults?
 

A: Yes! We provide early childhood counselling (0–6 years), children’s counselling (7+), teen and adult counselling, and parent/family support.
 

Q: Do you support those who are just starting their neurodiversity journey?

A: Absolutely. We can help parents and individuals make sense of assessments, learn new strategies, and feel more confident navigating next steps.

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NDIS Accessibility
Q: Are your services NDIS accessible?

A: Yes. Goldfish Counselling services are NDIS accessible for self-managed and plan-managed participants.

Q: Which NDIS line items/codes do you use?
 

A: For children under 7:

• Early Childhood Counselling (Capacity Building – Improved Daily Living, Code: 15_056_0118_1_3)

• Early Childhood Social Work (Capacity Building – Improved Daily Living, Code: 15_005_0118_1_3)

For children 7+ and adults:

• Counselling (Capacity Building – Improved Daily Living, Code: 15_043_0128_1_3)

• Social Work (Capacity Building – Improved Daily Living, Code: 15_005_0118_1_3)
   

Q: Do you charge above the NDIS price guide?

 

A: No. All our fees are in line with (or below) the current NDIS Price Guide.

 

Funding & Payments
Q: Are your services covered under a GP Mental Health Care Plan (MHCP)?
 

A: No. Counsellors are not eligible for Medicare rebates under a GP Mental Health Care Plan (these apply only to psychologists, mental health social workers, and occupational therapists). However, many families find that our fees are similar to — or even lower than — the gap payment they would pay for psychology under a MHCP.

Q: Do I need a referral to see you?
 

A: No referral is needed. You can contact us directly and book a free 15-minute intro session to see if we’re the right fit.

Appointments & Access
Q: Do you offer Telehealth?
 

A: Yes, all of our services are available via secure Telehealth. We also offer in-person sessions at our Bacchus Marsh therapy space.

Q: Do you offer a free intro session?
 

A: Yes, we provide a free 15-minute introduction zoom so you can ask questions and see if we’re the right fit.

Other Common Questions
Q: Do you provide reports for NDIS reviews?
 

A: Yes, we can prepare progress and review reports to support your plan.
 

Q: Do you work with schools and daycares?

A: Yes. We collaborate with educators and other providers to create consistent support strategies.